The straightener does not turn on, why?

To turn on the straightener, slide the airplane mode button upward.

How to enable the touch sensor?

To activate the touch sensor in the dryer, hold down the lower temperature change button until the touch sensor icon is illuminated on the screen (about 3 seconds).

Does the Luna MiniWireless straighten hair as well as a corded straightener?

The Luna MiniWireless is a cordless straightener, so it has less power than corded models. In practice, this means that you have to run it through your hair several times more to achieve a similar effect. This is the price of convenience - you can use it anywhere, without looking for an outlet. It's great for trips, in your purse for quick touch-ups or when you don't have access to electricity.

Returns and Complaints | SkinVibe - Simple and Clear Process

RETURNS COMPLAINTS

We encourage you to contact us first, because we know from experience that many problems can be solved by email or phone.

You can return any purchase from skinvibe.eu or skinvibe.global within 30 days of delivery, without giving a reason (the law gives you 14 days; we extend this to 30). You can unpack the product and use it normally on your own hair to see whether it meets your expectations. Using it like this does not reduce your refund. Please send the device back complete and undamaged: for damage or a missing part we may reduce the refund.

For the return procedure, all you need is a properly completed form.

If you have any doubts, please contact us before shipping - we will be happy to help. No paper documents need to be attached.

*Hygiene products (PonyGadget) can only be returned in unopened packaging. This also applies to sets: you return the set complete, and if the PonyGadget has been opened, you return the device alone and we refund its price from the order. Details in the FAQ on the PonyGadget page.