Accessibility Statement

We want everyone to be able to shop comfortably in the SkinVibe store, including people with disabilities. Here we tell you honestly what already works, what we have not fixed yet and how to report a problem.

Who runs the store

The SkinVibe online store is run by ITRG-ZIĘBA-MAGIERA-STYLIŃSKI SP. J., Christo Botewa 6B/B4, 30-798 Cracow, Poland, KRS number 0000890294, VAT ID: PL9452174051.

What we offer and how to buy

In the store you can buy SkinVibe hair styling devices and accessories. You choose a product, add it to the cart and place your order at checkout. The rules for purchases, delivery, payment, returns and complaints are set out in the Terms and Conditions.

To shop, you need a device with internet access, a web browser that supports JavaScript and cookies, and an email address.

How the store meets accessibility requirements

We assess the store against the WCAG 2.1 standard at level AA (standard EN 301 549). Today the store is partially compliant with this standard.

We have checked that the following works:

  • The page has its language marked, so a screen reader reads it in the right language.
  • When you press the Tab key for the first time, a link appears that lets you skip the menu and go straight to the content.
  • On the home page, the Tab key takes you in order through the menu, search, account, cart, main buttons and products. The place where you are is highlighted.
  • Images on the checked pages have text descriptions.
  • Links and buttons on the checked pages have names that screen readers can use.
  • You can zoom in on the page.
  • The page layout adapts to computer and phone screens.
  • You can close the cookie consent window with the Esc key.

What does not work well yet

  • Gold buttons with white text, e.g. the add to cart button, the checkout button and the newsletter sign-up button in the footer, have too little contrast. People with low vision may find them hard to read.
  • Some small text is too light, e.g. blog post labels and the colour, size, return information and savings amount in the cart.
  • The information bar at the top of the page changes its content by itself every few seconds and has no pause button. It only stops when you hover over it with the mouse or move to it with the Tab key.
  • The buttons in the cookie consent window (Consentmo app) have too little contrast.

We have not checked yet: the payment page (checkout), the newsletter sign-up windows, subtitles in videos, use of the store with a screen reader, zooming the page to 200% and 400%, and the whole purchase path using only the keyboard.

We plan to fix some of these items. After each fix, we will update this page.

If something makes shopping difficult for you, write to us or call us. We will give you the information you need in another way, e.g. by email.

How to report a problem or submit a complaint

Email: contact@skinvibe.eu (EU) or contact@skinvibe.global (other countries)

Phone: +48 690 287 784

Post: ITRG-ZIĘBA-MAGIERA-STYLIŃSKI SP. J., Christo Botewa 6B/B4, 30-798 Cracow, Poland

In your complaint, please give:

  1. your first name and surname,
  2. how we should contact you (email, phone or address) and which way you prefer,
  3. what the complaint is about (e.g. the page address or the name of the button),
  4. what does not work and what we should fix.

You can also tell us which solution would suit you best. Without the details in points 1-4 we cannot consider the complaint.

We will reply within 30 days of receiving the complaint, in the way you choose. If the matter is particularly complex, within those 30 days we will tell you why we need more time and when we will reply, no later than 60 days after receiving the complaint.

If you are not satisfied with our reply

Anyone can notify the President of the Management Board of PFRON (the Polish State Fund for Rehabilitation of Disabled Persons) that the store does not meet accessibility requirements. How to do it: Submit a notification of lack of accessibility (page in Polish).

About this statement

We prepared this statement on 10 October 2026 based on our own assessment of the Polish version of the store (skinvibe.pl): an automated test (axe tool) of the home page, product list, product page and cart on computer and phone, a measurement of the contrast of buttons and text, and a keyboard check of the home page.

Last updated: 17 October 2026.

Legal basis: the Polish Act of 26 April 2024 on ensuring compliance with accessibility requirements for certain products and services by economic operators (Journal of Laws, item 731), which implements Directive (EU) 2019/882 (European Accessibility Act).