Your hair decides
30-day home trial
Not sure the device will work on your hair? Try it at home, at your own pace. For 30 days from delivery you use it as you normally would, and if it isn't right, you send it back without giving a reason and we refund you.
- Order and use it. At home, every day, with all attachments and modes.
- You have 30 days. Counted from the day you receive your parcel.
- Not right? Send it back. No reason needed. We refund you, usually within 1-2 working days after the parcel reaches us.
Return shipping is at your cost. Applies to purchases on skinvibe.eu. PonyGadget bought separately can only be returned in unopened packaging.
Questions
Everything you need to know
Yes. For 30 days from receiving your parcel, you use the device normally, as described in the manual: every day, on your own hair, with all attachments and modes. Using it like this does not reduce your refund. After 30 days, you can no longer return it without giving a reason, but the 2-year warranty for defects still applies.
No. We accept a return without the original box and protective film and refund the full amount. Pack the device securely and include all attachments and accessories.
Fill in the form on the Returns & complaints page and send the parcel to our address in Kraków, Poland, within 14 days of submitting it. Return shipping is at your cost, and you can use any carrier you like.
Yes, the amount you paid, including the cost of the cheapest delivery option. We only refund less if the device comes back damaged through your fault or with parts missing. The money usually comes back within 1-2 working days after the parcel reaches us, using the same payment method you paid with.
If you bought PonyGadget separately, you can return it only in unopened packaging, because it's a hygiene product. A free PonyGadget from a promotion stays with you, even if you send the device back. The attachments that come with the device are part of it: use them normally and send them back together with it.
Don't send it back on your own. Write to contact@skinvibe.eu or call +48 690 287 784 (Mon-Fri, 9:00-17:00 Polish time). If there is a defect, we collect the device at our cost and repair or replace it within 30 days of your report.
No. Returned devices are kept separately in our warehouse and are not sent out as new.
The trial applies to purchases on skinvibe.eu. In other shops and on marketplaces, the return rules stated in the offer or in that shop's terms apply. The 2-year warranty applies wherever you bought the device.
Yes. The return is submitted with the order number from the person who bought it, and the money goes back to the payment method used for the order. Orders placed from 15 November to 24 December can be returned until 15 January, so the gift can safely wait for the holidays.
Yes. The quickest way: send the device back within the 30 days and place a new order for a different model or color right away. The new device will be on its way to you without waiting for the parcels to travel back and forth. You pay for the new order straight away, and the money for the returned device comes back as with any return. The new purchase has its own 30-day home trial.
