Warranty

Every SkinVibe device is covered by a 24-month warranty from the date of purchase. The warranty applies regardless of where you bought the device: in the SkinVibe online store, from authorised partners or from retail chains. All you need is proof of purchase. Below you will find the simplest way to report a fault and the full warranty terms, identical to those in the warranty card supplied with the device.

Warranty at a glance

  • 24 months from the date of purchase, within the European Union.
  • Collection of the device for service and its return at the guarantor's expense.
  • A response to your claim within 14 days, repair or replacement within 30 days.
  • After a replacement the warranty period starts afresh, and after a repair it is extended by the time you were unable to use the device.

How do I report a fault?

  1. Before you write to us, check the user manual: some reports turn out to be a matter of settings, for example airplane mode switched on in the Luna.
  2. Email us at contact@skinvibe.eu (EU) or contact@skinvibe.global (other countries) or call +48 690 287 784 (Monday to Friday, 9:00-17:00). Include your order number or attach proof of purchase (receipt or invoice), describe the problem and, if you can, add a photo or a short video. You can also report the fault through the online RMA system.
  3. Do not ship the device yourself. We reply within 14 days and arrange collection at our expense.
  4. We repair or replace the device free of charge within 30 days of receiving your claim.

You can also send your claim directly to the Authorised Service Centre: RMA@itrg.pl.

Warranty terms

Guarantor: ITRG-ZIĘBA-MAGIERA-STYLIŃSKI SPÓŁKA JAWNA, NIP 9452174051, ul. Christo Botewa 6B/B4, 30-798 Kraków, Poland.

The warranty covers the following SkinVibe devices: SkinVibe Aurea Family x Plasma hair dryer (SV-001), SkinVibe Libra AirLoom hair dryer (SV-002), SkinVibe Luna MiniWireless cordless hair straightener (SV-003), SkinVibe Astra SteamPlasma hair straightener (SV-005), SkinVibe Nova PlasmaGo hair dryer (SV-008).

Accessories and bundles: The PonyGadget and the gift bag do not have a separate warranty card. For 2 years from delivery we are liable for their conformity with the contract under statutory rules, and you report a defect in the same way, at contact@skinvibe.eu (EU) or contact@skinvibe.global (other countries). Devices purchased as part of a bundle are covered by the warranty on the same terms as devices purchased separately.

The Product is covered by a 24-month warranty from the date of purchase. Warranty service is provided on the basis of proof of purchase (receipt or VAT invoice).

To report a defect, the Buyer should contact the Authorised Service Centre at the following address: ul. Christo Botewa 6B/B4, 30-798 Kraków, Poland, or by email: handel@itrg.pl, RMA@itrg.pl.

The Guarantor collects the Product from the Buyer at its own expense. The costs of repair or replacement, including postage, transport, labour and materials, are borne by the Guarantor.

In the case of a justified claim, the Guarantor undertakes to repair or replace the defective Product or its damaged parts free of charge within 30 days of the date of receiving the claim. The Guarantor responds to a claim containing demands arising from this warranty within 14 days of the date of its receipt.

After the Product has been replaced with one free of defects or after a substantial repair, the warranty period starts afresh, and in all other cases it is extended by the time during which the Buyer was unable to use the Product (Article 581 of the Polish Civil Code).

The warranty does not cover the risk of accidental loss of or damage to the Product during transport to the Authorised Service Centre if the transport is arranged by the Buyer.

The warranty does not cover:

  1. normal wear and tear;
  2. periodic technical inspections;
  3. damage and failures caused by improper use, use contrary to the user manual, or handling of the Product in a manner that deviates from its normal applications;
  4. damage resulting from use of the Product contrary to its intended purpose, including:
    • physical, cosmetic or surface damage resulting from improper use or modification;
    • improper installation or use of the Product contrary to the instructions;
    • failure to service the Product in accordance with the manufacturer's recommendations;
    • installation contrary to the user manual and applicable safety standards;
    • use of the Product with non-recommended accessories or peripheral devices;
    • repairs carried out by unauthorised persons;
    • modifications of the Product without the consent of the importer or the Authorised Service Centre, such as increasing the Product's parameters beyond the values stated in the manual or adapting the Product to local technical standards in countries other than those for which it was designed;
    • neglect;
  5. accidents, fire, the effects of liquids or moisture, chemicals and other substances, flooding, vibration, excessive heat, inadequate ventilation, connection to excessive or incorrect voltage, radiation, electrical discharges including lightning, and the effects of any external forces and impacts.

Normal wear and tear includes, among other things, the natural decrease in battery capacity over the course of use and the wear of the filter, attachments and other accessories.

The warranty is valid within the European Union.

In the event of a lack of conformity of the goods with the contract, the Buyer is entitled by law to remedies from the seller and at the seller's expense, and this warranty does not affect those remedies.

Useful pages

Returning an order within 30 days of receiving your parcel is a separate matter: you will find the rules on the Returns and complaints page. You can download the full user manuals together with the warranty card on the Manuals page.