Frequently asked questions

How long does order processing take? ▼

Orders placed before 15:00 on a business day are usually dispatched the same day. Delivery takes 2-7 business days within Europe and 5-10 business days to other countries, depending on the destination.

What delivery methods are available? ▼

Shipping is free on orders over €100 in Europe and over $150 in the USA and other countries; below that amount, the shipping cost depends on your country and is shown at checkout. We ship with tracked courier delivery (DPD, and in some cases UPS or DHL).

What payment methods are available? ▼

We accept payment cards (Visa, Mastercard, Maestro, American Express), Apple Pay, Google Pay, PayPal and Klarna, as well as local payment methods depending on your country. The current list is shown at checkout.

Will this make a good gift for a woman? ▼

Of course they will! Our products make a perfect gift, whether for a birthday, the holidays or Women's Day! Whatever the occasion, we guarantee the gift will meet all expectations!

How can I track the status of my order? ▼

You will receive a parcel tracking link the moment your order is passed for processing (no later than the next business day) at the email address provided in your order.

Where can I find proof of purchase? ▼

You will receive a receipt by email after placing your order. If you need a VAT invoice, select the option for a different billing address and fill in the tax ID (NIP) field when placing your order - it will be sent to the email address provided.

How long do I have to make a return? ▼

Every product comes with a 30-day return period from the time of delivery.

Zobacz wszystkie pytania i odpowiedzi

RETURNS


You can return a product bought online within 30 days.

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COMPLAINTS


Would you like to know how to file a complaint?

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WHOLESALE PURCHASE


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