Frequently asked questions

How long does order processing take?

All orders from the SkinVibe website are processed and delivered within 1-2 business days.

What delivery methods are available?

We offer free delivery for orders over 70zł. Available delivery methods: InPost courier delivery (free), InPost parcel lockers (free), DPD courier delivery (free), ORLEN Paczka (free), DPD Pickup (free), InPost courier delivery with cash on delivery (+9,90 zł), InPost parcel lockers with cash on delivery (+9,90zł) and DPD courier delivery with cash on delivery (+9,90 zł). The delivery cost for orders under 70zł is 11,99zł.

What payment methods are available?

We accept payments via PayU, BLIK, PayPo, Apple Pay and Google Pay, card payments and cash on delivery.

Will this make a good gift for a woman?

Of course they will! Our products make a perfect gift, whether for a birthday, the holidays or Women's Day! Whatever the occasion, we guarantee the gift will meet all expectations!

How can I track the status of my order?

You will receive a parcel tracking link the moment your order is passed for processing (no later than the next business day) at the email address provided in your order.

Where can I find proof of purchase?

You will receive a receipt by email after placing your order. If you need a VAT invoice, select the option for a different billing address and fill in the tax ID (NIP) field when placing your order - it will be sent to the email address provided.

How long do I have to make a return?

Every product comes with a 30-day return period from the time of delivery.

Zobacz wszystkie pytania i odpowiedzi

RETURNS


You can return a product bought online within 30 days.

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COMPLAINTS


Would you like to know how to file a complaint?

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WHOLESALE PURCHASE


Are you interested in working with us?

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