RETURNS & COMPLAINTS

We encourage you to contact us first, because we know from experience that many problems can be solved by email or telephone.

Every purchase on SkinVibe store is covered by a satisfaction guarantee - you have up to 30 days to return it without giving a reason. You can unpack and test the product to see if it meets your expectations - we give this opportunity as one of the few. In case of return, we require that the device and packaging are in good condition - without damage or obvious signs of use.

For the return procedure, all you need is a properly completed form. Shipment by a carrier outside of the Convenient Returns service may cause a significant delay in the handling of the return.

If you have any doubts - contact us before shipping, we will be happy to help. It is not required to attach any paper documents.

*Special return conditions apply to hygiene products (PonyGadget) - check the FAQ on the product card.

ITRG-ZIEBA-MAGIERA-STYLINSKI SPOLKA JAWNA
Christo Botewa 6B/B4
30-798 Cracow, Poland

The fastest and most convenient way to file a claim is to use our online RMA system.

The system guides you step-by-step through the entire claim process - just fill out the simple online form and we'll take care of the rest.

To file a claim online, simply click on the button below and follow the instructions on the page.