Frequently asked questions

How long does it take to process an order?

Fulfillment and delivery of all orders from the SkinVibe website takes place within 1-2 business days.

What forms of delivery are available?

We offer delivery via DPD courier. We ship products from Poland. The average delivery time is 1-3 business days. Delivery for orders over €100 is free! For more details, please visit the shipping methods page!

What forms of payment are available?

We accept payments via Klarna, iDeal, Apple Pay, Google Pay, PayPal, Airwallex, USDC and card payments.

Will it be a good gift for a woman?

Of course it is! Our products are perfect for a gift, no matter if it's a birthday, Christmas or women's day! Whatever the occasion, we guarantee that the gift will meet all expectations!

How can I track the status of my order?

You will receive a link to track your package when your order is forwarded for processing (maximum next business day) to the email address provided in your order.

Where can I find proof of purchase?

You will receive a receipt by email after placing your order. If you need a VAT invoice, please check the option for a different billing address and fill in the Tax ID field when placing the order - it will be sent to the email address provided.

How much time do I have to return?

Each product is covered by a 30-day return period from the time of delivery.

RETURNS


You can return a product bought online within 30 days.

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COMPLAINTS


Want to find out how to make a claim?

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WHOLESALE


Are you interested in working with us?

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